Twitter is defined as an enormous network that is comprised of millions of people, a ton of infrastructure and codes that no people have ever seen. In mankind's history, there is nothing that has reached such tremendous scale and still functions perfectly and flawlessly. Those Twitter users who have not encountered any problem with Twitter must consider themselves lucky. This means that the thousands of Twitter's employees are taking their jobs seriously and is following everything to the T. That is why some users did not notice any flaws in the functionality of Twitter, especially on how to contact Twitter.
However, other users would not entirely agree because they have experienced some inconvenience. The inconvenience they have experienced may have come in all kinds of issues, from apps that could not be installed or codes that won't work or does not seem to be right. Other problems include difficulties in logging into their accounts, hackings and many more. Whenever you encounter these problems, you may choose among these three options.
The three options you can choose from are the following:
You can choose from the said three options, but before you do that, you should know what each of those options can do to your problem.
The first option is not the best. An issue does not resolve itself overnight and would not resolve itself on its own. Even if it is possible, you would definitely not know how long it would take. If you choose this option, there would be no chance for you to determine what caused the issue. Even if it is resolved, you would still be guessing on possible factors that caused the problem. You may blame it on your account, your computer, and your internet connection. You might even come to a point where you'd blame Twitter itself.
Even though being able to wait means that you have a lot of patience - and patience is a virtue - it is still not a proactive thing to do. Instead of resolving the problem, it may even get worse in the long run if you neglect it. Another thing is if ever hackers have taken control of your account, the degree of damage can increase the longer you gave them access (unintentionally and unconsciously). Even a simple login issue may have unfavorable effects, like angry customers and losing your business.
The second option is better because compared to the first option it is proactive. Maybe you will be lucky enough to find someone who has experienced the same problem as yours. Also, there is a chance that that person owns an existing support thread on different sites like MajorGeeks, Stack Exchange or any other support board. It is possible that you can find an easy-to-apply and generally accepted solution that actually works. If that happens, you can get on with your daily routine in life.
However, in most cases, this kind of situation can bring frustration especially if you have encountered a rare issue. If this happens, asking for help from numerous people may not help in solving the problem at all. This is because their recommended solutions might not work on the issue you are currently encountering.
Secondly, maybe the issue you have encountered is unusual but stubborn. It might be reoccurring after a certain or random period of time. It is possible that you might find someone who has dealt with this issue in the year 2011 but the given solutions do not work in the present year anymore. Or it may be possible that the options or solutions have been moved.
Lastly, maybe you are encountering a new and usual issue, but the solutions posted on the internet do not work for you. Take note that not everyone reads enough to determine that you already tried the posted solutions and will need a different one.
That leaves you to option number 3, which is to contact Twitter themselves. If you contact Twitter, they can help you determine where the problem comes from. They would be able to tell you if the issue came from their end or yours. If the cause of the issue came from their end, Twitter would allow you to cooperate with them in resolving the issue, or you can just notify them and let their experts resolve the problems for you.
The disadvantage of this method is it is also as frustrating as the second option. This is because some support platforms are flooded with users demanding attention, so they end up never responding to users at all. Others managed to send out automatic responses, but those do not seem to tackle the issues you are experiencing. Other users choose to check out help documents that are supposed to help but actually do not which leave them even more frustrated. In general, there is a low chance that you can get a good response when you contact Twitter themselves.
Since those three options do not help users that much, this article will inform you about the best ways to contact Twitter. You may have searched on the internet before on how to contact Twitter by email, but was not that successful so this article will help you on that one. Other than that, other types of Twitter contact will also be given, like the Twitter support number. If one of these methods does not work, you can try different ways until you get the solution that you want.
However, before you start exploring Twitter support, you must first know that Twitter can be petty. This means that Twitter replies to messages according to the date they have received the message. So, the best thing you can do is avoid flooding Twitter with several messages every day. Doing so will put you on the less prioritized message list.
Twitter does not own a very reliable email support, so if you are planning to contact Twitter through email, then you need to be very patient in waiting for a response. Even GetHuman, a site that is designed to find efficient ways in reaching out to a person with authority in any kind of business, does not have the list on how to contact Twitter via email.
However, there are a few relevant email addresses found that were designed for varying purposes, but it seems all of them are not that reliable.
The first email address that is included on the list is [email protected]. Its purpose is to be a general support email and is extremely unreliable. Messages directed to this address will simply disappear most of the time. What's worse is you won't be getting any response.
But if ever you get a response, it will usually be an automatic reply which is based on certain keywords on your message. They may give you solutions to the issue that you have tried before, or they may send you a link that would direct you to a help center page.
The second email address on the list is [email protected]. You can contact Twitter through this email address, but it is not designed for support. This is used when you would like to approach Twitter about a partnership. But chances are, you would not be noticed unless you own a multi-million company or they would tell you to contact Twitter using a different support platform.
The third email address included on the list is [email protected] which is actually made for law enforcement authorities to contact Twitter when there are confidential and crucial issues. However, if you are not someone from the law enforcement department that works with a case involving Twitter, it is better not to use this email to contact Twitter. The worst thing that could happen is Twitter may charge you for obstruction of justice for sending them an irrelevant message through this address.
Since Twitter has dropped their email support from 95% to 15%, then maybe it would be better to contact Twitter through a tweet or direct message. This method would not give you 100% chance of getting a response but is better that you try. This is because just like the email issues, this method has certain issues too.
You should also take note that Twitter has millions of followers, so your chances are dropped from minimal to zero. Still, it is worth giving a shot.
The first account on the list is the dedicated support account. You can find this at @support. They usually tweet some tips and tricks and handle support as well, but all in all, they are not that responsive. This account has over 4.5 million of followers, so every tweet they make gets dozens and dozens of replies. Those replies can be totally unrelated to the tweet or can be regarding support requests.
Now you can imagine how their direct messages look like. This is one of the reasons why this account may not be able to respond to you sooner, or may not respond at all. So, your goal to contact Twitter would not be achieved with this option.
If you think the first account is bad enough, then you should take a look at this second account which is the general Twitter account. You can find this at @twitter or by typing https://twitter.com/twitter in your browser. This account has almost 50 million followers, and you will find it harder to get a response from this account.
The third account is @verified, which you can be directed to by typing https://twitter.com/verified. This is an official Twitter account which is designed to help in the verification system. The worst thing on this account is it does not tweet nor respond to any messages. All it does is send direct messages to Twitter users who are earning verification. No one knows if this account can help in forwarding support messages or not.
This is the third method which is considered to have the highest priority when you are planning to contact Twitter. This method will filter your messages by issue and direct you to particular forms that will give you some assistance. It will also allow you to send a support ticket if ever the given solutions did not work.
This method that can help you contact Twitter has different categories. The categories are the following:
This category helps users with issues about logging in, hacked accounts, deactivated accounts, account restorations, and account suspensions.
This category can help you with certain issues like moments, news, emails, notifications, photos and videos, direct messages, tweets and timelines, search, profile and follow or followers. It can also help you with issues on the side services of Twitter like Vine and Tweetdeck.
This category supports with issues regarding impersonation, trademarks violation, counterfeited goods, harassment, violations in copyright, issues in privacy and private information, spam and bad ads reporting and reporting persons who tweet about self-harm.
This category only covers any issues regarding offers and purchases.
After you have chosen the right category, you will have to choose from another set of options called the sub-categories. Take note that every sub-category is a link. This means that after choosing a certain sub-category that is relevant to your problem, you will be directed to a page. The page will show you different options. Specifically, the page has three links, which allows you to report a problem, search the help center or send feedback.
When you choose to report a problem, it will direct you to a page which will ask certain information about you and the issues you encountered. You will then be required to state where you have experienced the problem. You have to give them your contact information as well. You can also choose your preferred type of notification, like email, SMS, web and push notifications.
This is the method that Twitter wished people would use to contact Twitter because of its passive features, and it requires zero attention from their employees or staff. This searching support is a database containing different issues and their corresponding solutions. This method also has different categories to choose from.
This category can give you answers to frequently asked questions or FAQs which is initially designed for beginners. Answers to questions like "what is a hashtag?" and "should I protect my tweets?" are there. This contains all the basic stuff about Twitter.
This category is a bit the same as the first one since it answers some basic questions as well. The only difference is the questions are more about using your account than using Twitter in general. Questions like "how do I protect my tweets" and "how can my friends find me" can be found in this category.
This category can help you with issues like "Can I reactivate my account?" and "I can't log in!" This will direct you to certain support pages that hold a bunch of information. That information can eventually lead you to different methods to contact Twitter, the reasons or the rules behind encountering certain issues and tips about what you should do if you have broken some rules. Link to form pages can usually be seen in this category.
This category contains basic questions about certain issues like "how can I report violations?" and "where can I read more about the Twitter rules?"
In general, the help section is only useful if you are only encountering a common issue. That means it cannot help you with more complicated cases or if the solutions you found doesn't work. If that is the case, you will have to find other forms of support to successfully contact Twitter.
When all of those options fail, you can still make use of the last two methods that can allow you to contact Twitter. One of these options can be done quickly while the other one would take long. However, neither of the two can help you if Twitter support itself won't.
The first option is the mailing address. You can send a mail to Twitter, Inc. at 795 Folsom St. Suite 600, San Francisco CA 94107. This may be one of your last resorts, but no one knows if they can really help you when you actually send them a mail.
The second option is to call the Twitter support phone number. The latest reported contact number of Twitter was 415-222-9670. According to GetHuman, the time can usually be up to 18 minutes. In fact, there are several Twitter numbers listed, but this is presently the number that has the highest recommendation.
If calling Twitter still did not work for you, then there is nothing more to be done. Well, you can try going back to the first and second option to contact Twitter. It is not an ideal thing to do, but remember that if support does nothing to help you, then there's definitely nothing you can do about it. Maybe you can reward something at the end of the day for not just trying, but trying hard to find ways on how to contact Twitter support.